Dear Customer

We have changed the way we action requests for access to Mistral premises to make the process more secure, more transparent and to improve the efficiency of the service we provide to you.

Please update your bookmarks to point at the Mistral support portal at http://support.mistral.net

If you haven't logged in before you will be asked to identify yourself by supplying details from one of your recent invoices. Once you select a username we will then e-mail a password to one of the authorised contacts that you have previously logged with us. If you don't have an authorised contact then you will need to write with a name and e-mail address, on headed paper, to Mistral Internet.

Once you are logged in you will be able to log access requests as before and also view any support tickets that you may have open with us. Access requests will automatically create support tickets and so you will be able to check that your request has been actioned from the website before your visit.

Best Regards,

Mistral Internet Group Ltd